Four Key Steps For Effective Customer Care By Kevin Roberts

Four Key Steps For Effective Customer Care By Kevin Roberts

As “customer service” goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of Louisville businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS directly — instead of...
Spending Money From Tax Refunds Wisely By Kevin Roberts

Spending Money From Tax Refunds Wisely By Kevin Roberts

Just about one month left before the tax deadline. As the parents say, the days are long, but the months are fast.And as we tax pros say, the days are long, and the days are long.But that’s simply because we’ve been getting to do some meaty, fun tax...
How to Eliminate Workplace Gossip in Louisville Businesses

How to Eliminate Workplace Gossip in Louisville Businesses

I’m going to step away from tax land today, and put on my business coaching hat.But don’t get me wrong — we are diligently working through many of our Louisville business owner client files and getting a significant thrill from being able to help so...